Big Rentals Software Case Study:
FitDel Fitness Delivered in Austin Tx

Fitness Equipment Rentals in Austin TX.
FitDel has 100+ 5-star online reviews.

FitDel Owner Statement

"Prior to implementing BRS, Austin Fitness Rentals completed individual invoices and contracts in response to customer emails and phone calls. Virtually nothing was automated and almost everything required human intervention leading to numerous errors requiring even more time to rectify. BRS automates virtually everything so errors are nonexistent and the customer experience is frictionless leading to a much higher conversion rate."

The Customer

Austin Fitness Rentals started as a brick and mortar fitness equipment rental service in 2013. It was the first of it’s kind in Austin and there were no off-the-shelf rental programs that worked for all the intricacies required in renting fitness equipment for short and long durations for homes, offices, business, movie shoots and conventions.

The Challenge

Renting large, heavy and expensive products like treadmills requires a far different software solution than what is typically offered. AFR’s products require special handling and so the preparation, delivery, retrieval and maintenance is a critical component that must function seamlessly with the customer order. Customers also want the Amazon experience of ordering online and having the product delivered with little to no effort on their part. They also want recurring payments so they don’t have to mess around with paying an invoice every month.

The Solution

Big Rentals Software is the SaaS solution for the rental of any item requiring special handling. It’s purpose-built for recurring rentals of products that are too large to mail or require assembly.

The Benefits

Online ordering provides zero-friction rentals for customers and real-time delivery calculations. Contracts are generated automatically at checkout. The customer service dashboard is command and control over every aspect of every rental. This enables customer service personnel to immediately handle any aspect of a long-term rental including: recurring billing and collections, adding/swapping/removing products, delivery, service, maintenance, pickups, and swaps. BRS inventory management keeps track of where everything is and updates your site automatically with what's available and what's waitlisted. It also, maintains complete service, maintenance, and repair records of every product in your inventory. Software-guided workflows for techs, delivery, and 3PL personnel ensure inspections, deliveries, repairs and maintenance are completed properly every time. Big Rentals Software can scale to any size operation with any number of locations of products. ACLs, roles, products, pricing, delivery costs, etc are customizable to each location.