Complete Equipment & Tools Rental Solution
Complete Equipment & Tools Rental Solution:
Big Rentals software is your complete solution for long equipment rentals. Long-term rentals happen on your site with your brand. Transparent pricing makes it easy for customers to make their rental decisions. Custom contract duration and pricing allow you to set terms and change exactly what you need to. Custom automated delivery calculations let customers know exactly what they're paying and because you can set your delivery charge based on each piece of equipment, you can charge exactly what you need for each piece of equipment. Because all of the above is happening, your customers can complete their contract online and pay for their first rental period as well as delivery and any deposits that may be applicable. The result is a frictionless rental experience for you and your customers.
Make it easy for your customers and easy for your business.
Big Rentals Software makes long-term, or seasonal equipment rentals Easy! Easy for your customers and easy for your business. Frictionless online orders for your customers and automated recurring billing for your business.
Recurring Billing
Problems: Long-term or seasonal rentals are a challenge for equipment rental companies. Either the customer has to pay a huge upfront cost plus a deposit or you're left wondering if you'll collect at the end of the season or project.
Needs: Recurring billing on a weekly or monthly basis allows your business to collect in a timely fashion and makes it easier for your customers to rent from you.
Solution: Big Rentals Software allows you to define rental contract durations, set pricing for each rental period, and automatically run recurring billing at your defined billing period. Recurring billing also runs indefinitely for as long as the customer has your equipment. No more worrying about collecting rental fees on a late return.
Benefits: Frictionless online ordering makes it easy for your customers to choose your business resulting in longer rentals and recurring payments. No more worrying about getting paid.
Dynamic Pricing
Problems: Customers renting for extended periods expect a lower price than the daily rate.
Needs: You need to be able to set contract duration periods, define pricing for each, and provide transparent pricing to your customers.
Solution: Big Rentals Software allows you to define rental duration periods and set pricing for each rental period. Pricing is also location-based for companies with multiple locations.
Benefits: Transparent pricing and frictionless online ordering make it easy for your customers to choose your business resulting in higher conversion rates and eliminating employee time gererating and following up on quotes.
Employee Order Form
Problems: There are always special situations in the rental business. Additional charges, discounts, etc etc...
Needs: You need your software to handle any custom order you and your customers come up with.
Solution: Big Rentals Software allows complete flexibility to accommodate any special situation or order. Additional one-time charges, additional monthly charges, one-time discounts, monthly discounts, tax exemption, special handling charges, additional delivery charges, delivery discounts - Whatever you need to do the employee order page can do it.
Benefits: Your business has the flexibility to make any deal you need to make to get the contract. And AutoPay/recurring billing will run seamlessly throughout out the contract.
Customizable Service Area
Problems: It's frustrating for your customers and a waste of employee time to have to cancel a contract you can't service.
Needs: Your system needs to be able to qualify renters before they waste their time and your time placing an order.
Solution: Big Rentals Software enables you to set standard delivery areas as well as extended delivery areas. These areas are calculated in real-time, which results in instant delivery pricing for the customer or a Thank you for your interest if they are outside your service area.
Benefits: Saves time and money and results in transparent delivery pricing for your customers, which results in higher conversions. It can also result in tremendous savings if you don't have to take a multi-state road trip to recover your equipment.
Complete Initial Payment
Problems: It's frustrating for your customers and a waste of employee time to take an order and then have to contact the customer again to get a delivery payment.
Needs: Your system needs to be able to calculate and charge delivery payments at the time of order. Also to complete a contract all charges have to be accurate in order to begin recurring billing and get the customer's authorization for recurring billing. Initial billing is the first month's rent + delivery cost + deposit(if applicable) + taxes.
Solution: Big Rentals Software calculates and charges everything exactly. No surprises or follow-up phone calls.
Benefits: Transparent pricing and exact charges at checkout and on your rental contracts make everything easier for your business, your employees, and your customers.
Site Inventory Management - Location Based
Needs: Your site needs to keep track of which products are available and which are waitlisted.
Solution: Big Rentals Software is fully integrated with Logistics, Maintenance, and Repairs. This is also location-based for companies with multiple locations.
Benefits: Eliminates refunds on products that are out of inventory. Only products that are available in inventory are available to rent on your site. If a product is promised to another customer, being repaired or fully rented your site will automatically change the order form to waitlisted for you.
Publish and Unpublish Products Products can also be published or unpublished per location. This allows you to publish backup models if the main product is out of inventory.
Recurring Billing for Large Products and/or Products that Require Special Handling
Needs: For large products requiring delivery, it's essential recurring billing is the opposite of traditional recurring billing systems. Recurring billing systems designed for Digital or Box recurring subscriptions are designed to "remove access" to a service if payment is not received. With Product Subscription Rentals the customer has the product. Suspending or Canceling a subscription results in disaster. You've lost track of the payment, the customer, and the rental subscription.
Solution: Big Rentals Software was built from the ground up for rental subscriptions. Late payments result in automatic collections emails, texts, and notification emails for your business.
Benefits: You never lose track of a missed payment, your customer, or your rental products. It further begins an automated collections process via texts and emails as well as letting you know immediately of late payment. This enables your business to work on manual collections procedures are well.
Automated & Manual Collections
Needs: As stated above recurring billing collections can be both automated and manual depending on the customer.
Solution: Big Rentals Software calculates can be automated and manually depending on the customer.
Benefits: Unfortunately people are people. With Big Rentals Software you'll have the flexibility to deal with customers as the situation requires.
Automated Contract Generation at Customer Checkout
Problem: In order to generate a rental contract all information, pricing, and charges have to be complete.
Needs: Contracts need to be generated at checkout for customer transparency, customer waiver, customer digital signature, and recurring billing complaints.
Solution: Big Rentals Software generates a complete customer contract at checkout.
Benefits: Complete contracts at checkout to ensure everyone is on the same page and cover your business.
Email Notifications
Needs: Both you and your customer need to be notified of specific events during the Rental/subscription process.
Solution: Big Rentals Software generates emails at each stage of the process and sends these emails to specific email addresses. This provides an essential paper trail when needed.
Benefits: Complete a paper trail of every step of the rental subscription process when needed.
Inventory Management
Problem: Rental equipment requires specialized inventory management. Most inventory management is designed to handle a few locations, whereas a rental business will have equipment at hundreds of locations. Also, inventory management software usually has an accountability focus rather than a time focus. In the rental business time is literally money.
Needs: The ability to handle an unlimited number of rental equipment locations. Integrated customer management to maintain real-time connections to the locations and people who have your rental equipment. Integrated Inventory maintenance and repair records to be able to troubleshoot over the phone.
Solution: Big Rentals Softwawre's Inventory management does it all and was designed from the ground up to accommodate the specific needs of rental companies.
Benefits: You can deliver unsurpassed customer experience as well as knowing exactly where everything is at every given moment.